Privacy Policy, Terms of Service & Account Deletion
Effective Date: March 5, 2026 · Last Updated: March 5, 2026
This Privacy Policy describes how Maxxer ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Maxxer mobile application ("App"). By using the App you agree to the practices described in this policy.
| Category | Specific Data | Purpose |
|---|---|---|
| Account Data | Email address, display name, profile photo | Authentication & account management via Firebase |
| Facial / Biometric Data | Photos you submit for facial analysis; derived facial landmark coordinates, skin metrics, symmetry scores | AI-powered facial analysis (see Section 3) |
| Health & Wellness Data | Workout logs, nutrition entries, breathing & mindfulness session records | Personalized improvement plans & progress tracking |
| Purchase Data | Subscription status, purchase receipts (processed by Apple / Google) | Verifying premium access; we never see raw payment card data |
| Device Data | Device model, OS version, app version, device identifiers | Debugging, analytics, App Store compliance |
| Usage Data | Feature interactions, scan frequency, session duration | Product improvement |
Face++ receives your photo and returns:
Retention: Face++ does not store your image beyond the duration of the API request unless you separately opt in to their platform. Maxxer does not store the raw photo on our servers; only the derived metrics are saved to your account.
Your consent: The App asks for your explicit consent before your first facial scan. You may decline at any time by not submitting photos for analysis. If you have previously consented and wish to withdraw, delete your account (see the Delete Account tab).
Face++ Privacy Policy: faceplusplus.com/privacy-policy
We do not sell your personal data. We share data only in the following circumstances:
| Recipient | Data Shared | Reason |
|---|---|---|
| Face++ (Megvii) | Your submitted facial photo | AI facial analysis (see Section 3) |
| Google Firebase | Account data, stored metrics, images | Authentication, database, cloud storage |
| Apple App Store / Google Play | Purchase receipts | Subscription validation |
| Law enforcement / legal process | As required by applicable law | Legal compliance |
Maxxer offers the following auto-renewable subscription plans and one-time purchase:
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Your Apple ID or Google account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel subscriptions in your device's App Store / Play Store account settings. No refunds are provided for the unused portion of a subscription period.
Maxxer does not collect or store payment card details. All billing is handled by Apple or Google.
We use industry-standard safeguards including TLS encryption in transit and Firebase Security Rules to restrict access to your data. Biometric-derived metrics are stored under your authenticated user ID and are not accessible to other users.
No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at support@maxxer.app.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, email support@maxxer.app. We respond within 30 days.
Your data is stored on Google Firebase servers primarily in the United States. When you submit a photo for facial analysis, that photo is transferred to Face++ servers which may be located in the United States or China. By using the App and consenting to facial analysis, you acknowledge and agree to this international transfer.
This policy is designed to comply with:
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the App after changes constitutes your acceptance of the revised policy. For material changes, we will provide in-app notice.
Questions about this Privacy Policy or your data?
Email: support@maxxer.app
Response Time: Within 30 days
Effective Date: March 11, 2026 · Last Updated: March 11, 2026
These Terms of Service ("Terms") govern your use of the Maxxer mobile application ("App"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, you may not use the App.
Maxxer includes social features that allow users to share messages and interact with other community members. We are committed to maintaining a safe, respectful environment for all users.
Users are strictly prohibited from posting, uploading, or transmitting any content that is:
Maxxer uses advanced automated content filtering to prevent users from posting prohibited content, including:
If you encounter content that violates these Terms, you can report it directly within the App:
Users can block other users to prevent them from sending messages or interacting:
Actions may include:
By using Maxxer, you agree to:
Maxxer reserves the right to suspend or terminate your account at any time for violations of these Terms, without notice or refund, including:
Suspended users may appeal by emailing support@maxxer.app with details about their suspension. Appeals will be reviewed within 14 days.
Maxxer is provided "as-is." We are not liable for any damages, losses, or injuries resulting from your use of the App or interactions with other users. You assume all risk associated with using the platform and interacting with other community members.
We may update these Terms at any time. Continued use of the App after updates constitutes your acceptance of the revised Terms. For material changes, we will provide in-app notice.
Questions about these Terms or to report a violation?
Email: support@maxxer.app
Response Time: Within 24 hours for abuse reports; within 30 days for general inquiries
Follow these simple steps to permanently delete your Maxxer account and all associated data:
When you delete your Maxxer account, the following data is permanently removed:
Deletion Timeline: Account deletion is immediate. Your data is removed from our active servers right away and your account becomes inaccessible.
Backups: We maintain daily backups for security purposes. Residual data in backups is purged within 30 days of deletion.
Face++ Data: Photos sent to Face++ for analysis are not stored by Face++ beyond the duration of the API request. Deleting your Maxxer account removes the derived metrics from our servers; no further action with Face++ is required.
What if the Delete Account button is greyed out?
What if deletion fails?
If you encounter any issues deleting your account or have questions, please reach out:
Email: support@maxxer.app
Response Time: We respond to deletion requests within 30 days